As water rates rise, educating consumers on the importance of water conservation and how water usage can influence monthly utility bills will play an increasingly significant role in providing good customer service. Mi.Data is the first web-based portal that provides consumers with a consolidated view of their water and electricity usage online to better understand their usage, improve usage behavior and communication with their utility.
Mi.Data helps utilities:
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- Improve customer service
- Educate consumers on the importance of conservation
- Address non-revenue water
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- Promote consumer acceptance of rate increases
- Reduce billing "surprises"
- Improve communication with consumers
What is Mi.Data?
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| How it Works for Utilities and Consumers. Consumers and municipalities can configure Mi.Data to display only water usage, or water and electricity usage on the portal's Home Page. Informational alerts such as water bans, leak alerts and budgetary threshold alerts are displayed in the Mi.Messages section, which can also be configured by consumers and municipalities according to their preferences. |
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| An easy-to-read graph helps consumers to easily monitor their water usage and estimate their usage costs before getting the shock of a monthly bill. Answers to frequently asked billing questions are included to the right of the graph, and consumers can communicate online with customer service representatives. By answering potential questions and facilitating an additional communication channel, Mi.Data provides extra support that can help customer service departments assist consumers in a more timely fashion. |
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| Comparisons to previous time periods (by day, week, or month) using difference charts and overlaid graphs can help consumers better understand their usage and identify data anomalies that indicate potential water leaks in their households. |
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Mi.Net. Intelligence that Drives the Network. The Mi.Net Mueller Infrastructure Network for Utilities is a communications network that fully automates the meter reading-to-billing process and links meters, distribution sites and control devices in a single, highly efficient data network. Mi.Net's scalability enables utilities to deploy new technologies in stages that are best suited to their needs and budgets. |
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Allowing consumers to access usage information helps address their concerns about conservation—especially when it comes to water.
- 76% of consumers are concerned
about the need to conserve water** - 67% of consumers are concerned
about the cost of water service at
their home** - 36 states predicting water shortages
between now & 2013**
**According to Oracle's research
study: Testing the Water: Smart
Metering for Water Utilities
Click to see detailed Mi.Data screens
Download the Mi.Data Brochure
